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These terms govern how cj99 operates for accounts accessible in Malaysia, where local law permits. Read this before using your account — it covers your rights, our obligations, and the routes available to you if something needs to change.
Access to cj99 is subject to applicable local law and is available only in eligible regions. We do not make representations about legality in jurisdictions we have not verified. Where your account is active, the terms on this page apply to how your session data, wallet records and transaction history are handled. Payment context matters here. When you use DuitNow or Boost to move funds through your account wallet, those transaction records are held under the retention schedule set out below. Your account dashboard shows the current state of each transaction after login — we do not send confirmation outside the platform unless you have raised a support request. We update these terms when our policy changes. The version dated at the foot of this page is the one in effect. If you continue using your account after a policy update, that counts as acceptance of the revised terms. If you disagree with a change, the right step is to contact our support team using the channels listed in the Support section below — not to continue using the account while disputing the terms. We keep the language here plain so that reading and acting on it does not require a legal background.
Not every part of your experience falls under a single policy document. This section draws the line clearly between what these terms govern and where a different set of rules applies.
Login behaviour, session controls and account-level permissions are covered by these terms. Any decision to suspend or restrict access under local law sits within this scope, and the process for appealing that decision runs through our documented support channels.
Deposits and withdrawals processed through DuitNow, Boost or Touch 'n Go eWallet fall within scope for record-keeping purposes. The payment rail itself is operated by the respective provider; their own terms apply to the transfer leg outside our platform.
Game content supplied by JDB, CQ9, Microgaming, PlayStar and Bigtime Gaming is governed by those studios' own licensing arrangements. Our policy covers how we present and retain that content on your account, not the game-mechanics rules set by each provider.
Any service you reach by leaving cj99 — including external wallet apps or linked banking portals — operates under its own terms. We hold no responsibility for third-party policy decisions, and nothing in this document extends our obligations to those services.
Your account comes with a set of concrete actions available to you at any time. You can review the transaction records attached to your wallet — every DuitNow or Boost movement is logged and accessible from the account dashboard after login. If something looks wrong, the correction path starts with a support request, not a manual edit on your end. Account details such as your registered contact and preferred payment method can be updated through the account settings screen. For changes that affect identity verification, our support team will step you through the fields and documents required — the exact steps are shown inside the account flow. If you want to know what data we hold against your account, raise a data-inquiry request through live chat or email; we respond to those through the same channel you used to ask. Closure requests follow a separate documented process available on request.
Transaction history and session logs tied to your wallet are visible in the account dashboard. Log in and open the wallet section to see the current state — no separate request is needed for standard history access.
Contact and payment details can be updated in account settings. Identity-linked fields require a support request; the team will confirm which documents apply and walk you through the verification steps shown in the account flow.
If a term here is unclear, send the question through live chat or email. Phrase it around the specific clause so the team can respond with the applicable detail rather than a general reply. Reference the policy version date at the foot of this page.
Closure follows a documented process separate from standard account changes. Initiate it through our support channels; the team will confirm the steps, outstanding balance handling and the timeline for completing the closure.
Policy questions go through the same support channels as account queries. Use the route that suits your situation — live chat for fast clarification, email for anything that needs a written record.
Open the chat widget from any page inside your account. This route is suited to quick policy clarifications — have the relevant clause or transaction reference ready so the team can respond directly.
Use email when your question involves account records, data-inquiry requests or anything you need documented in writing. Include your account ID and the specific policy section you are asking about to speed up the response.
For self-service policy actions — checking wallet records, reviewing session history or updating contact details — start inside the dashboard after login. Many routine steps are available there without needing to contact support.
Account security, data retention and cookie use are part of the same policy framework as the access terms above. Here is what each area covers and who to contact when something needs to change.
Account data — including wallet records tied to DuitNow and Boost transactions — is retained for the period required under our operating terms. You can request a summary of what we hold by submitting a data-inquiry through live chat or email. We respond through the same channel used to ask.
We use session cookies to keep your account state stable across page loads. Preference cookies remember your language and layout choices. You can manage cookie permissions through your browser settings; removing session cookies will require you to log in again on that device.
Login access is tied to your registered credentials. If you suspect unauthorised access, contact support immediately through live chat — do not attempt to change credentials while a dispute is open, as that can complicate the investigation steps our team follows.
If you want to correct data, close your account or object to how a specific term applies to you, the process starts with a written request through email support. Include your account ID and the specific action you are requesting so the team can route it correctly.
Common questions about how these terms work, what your rights cover and how to act on them.
Access to cj99 depends on local law and is available where that law permits. If your account is active and accessible in Malaysia, these terms apply to your session, wallet records and account data. Where access is restricted under local law, the terms set out the process for querying that restriction through support.
Log into your account and open the wallet section of the dashboard. Every DuitNow and Boost movement is logged there. The current state of each transaction is shown after login — no separate request is needed for standard history. If a record looks wrong, raise a correction request through live chat or email.
Submit a data-inquiry request through live chat or email support. Include your account ID and state clearly that you are requesting a data summary. We respond through the same channel you used. Identity verification may be required before we release account-level records, following the steps shown in the account flow.
Contact and payment-preference details can be updated directly in account settings after login. Fields linked to identity verification require a support request — the team confirms which documents apply. Do not attempt to edit identity-linked fields without first contacting us, as incomplete changes can restrict account access temporarily.
Closure requests go through our support team via email. Outstanding wallet balances are handled as part of the closure process — the team confirms the steps when you initiate the request. Certain records are retained after closure for the period required under our operating terms; the team can confirm what applies to your account.
The effective date of the current policy version appears at the foot of this page. If you continue using your account after a policy update, that constitutes acceptance of the revised terms. If you want to query a specific change, contact us via email with the clause reference — we will confirm what changed and when.