Casino / Slots
These terms set out the rules that apply when you access cj99 and use your account — covering everything from how your wallet works with DuitNow and Boost to how we handle disputes and session controls. Read through the sections below before you start; they tell you exactly where you stand.
By accessing cj99 and creating an account, you agree to these terms as they stand at the time of your visit. We update this policy when our services change — the version shown on this page is always the current one. Your continued use of the account after an update is treated as acceptance of the revised terms. Access to cj99 depends on local law and is available only where it is permitted in your region. We do not represent that the services described here are lawful in every jurisdiction, and it is your responsibility to check whether access is permitted where you are located. If you are in a region where online account services of this type are restricted, these terms do not authorise access. Payment transactions processed through DuitNow and Boost are subject to the transaction rules of those respective payment providers in addition to these terms. Where a conflict exists between a payment provider's terms and ours, the more restrictive rule applies to the transaction in question. Any fees, transfer limits or verification steps shown during a DuitNow or Boost payment flow are set by the provider and may differ from the amounts shown in your account wallet view. Always confirm the final amount in the payment confirmation screen before approving a transfer.
Not every interaction on cj99 is governed by the same set of rules. This section draws a clear line between what these terms cover and what sits outside their reach — so you know exactly which policy applies before you act.
Your login credentials, session activity and account wallet balance are fully within scope. Any action taken on a logged-in account — including deposits via DuitNow or Boost — is governed by these terms and recorded against your account history.
Deposits and withdrawals processed through supported payment rails fall under these terms for our side of the transaction. The payment provider's own terms govern their processing leg. You can review the transaction record in your account wallet at any time after a transfer completes.
Game content supplied by studios such as JDB, CQ9, Microgaming, PlayStar and Bigtime Gaming is covered by this policy for access and conduct purposes. Individual game rules and mechanics are set by the studio and shown inside each game launch screen.
External links, third-party payment processors and any service accessed through a redirect from cj99 are not covered by these terms. We do not accept responsibility for the content, policies or availability of third-party sites reached from our pages.
These terms are not one-way. Several practical steps are available to you as an account holder, and we want to make sure you know where to find them. Your transaction history is accessible directly from the wallet section of your account after login — it shows every deposit and withdrawal processed, including DuitNow and Boost entries, with timestamps and reference numbers. If a detail in your account profile is incorrect, you can update it through the account settings screen; fields that require verification will prompt you to submit supporting information through the same screen. For questions about how a specific rule applies to your account, our support team handles policy queries and can walk you through the relevant clause. You do not need to raise a formal complaint to ask a clarifying question — the live chat and email routes handle both. If you believe a transaction has been processed incorrectly, raising it through the support channel within the period shown on your account statement gives us the opportunity to review it against our records.
Open the wallet section after login to see a full record of deposits and withdrawals, including DuitNow and Boost entries with reference numbers and timestamps.
Account settings allow you to update personal details. Fields that require identity verification will show the submission steps directly in the settings screen — follow the prompts shown there.
Live chat and email support both handle policy clarification. You do not need to open a formal dispute to ask how a clause applies to your account situation.
If a DuitNow or Boost transaction appears incorrect, contact support within the review window shown on your account statement. Provide the reference number from your wallet history to speed up the check.
Questions about these terms can go through any of the three routes below. Live chat is the fastest path for account-specific queries — have your account reference ready when you connect. For written records of a policy discussion, email is the more reliable route. All policy queries are handled in English for Malaysia accounts.
Start a live chat session from the support icon on any page. Suitable for account access questions, transaction clarifications and policy queries where you need a quick response.
Send your policy question or dispute details to our support email address. Email creates a written record of the exchange, which is useful if you need to reference the response later.
The help section inside your account dashboard covers common policy questions with step-by-step guidance. Check there first — many account and payment questions are answered without needing to contact the team directly.
Our approach to account data, cookies and security practices is set out below. These are the four areas most questions fall into when you contact us about the policy — knowing them helps you direct your query to the right place.
Personal data collected during registration and payment verification is used for account management and transaction processing. We do not sell account data to third parties. Data retention periods follow the requirements of the applicable framework for the region in which your account is held.
Cookies are used to maintain your login session, remember account preferences and support secure navigation. You can manage cookie settings through your browser. Disabling session cookies may affect your ability to stay logged in or access certain account screens.
Your account is protected by login credentials that only you control. We will never ask for your password through chat or email. If you suspect unauthorised access to your account, use the account security screen to change your credentials and then contact support to flag the incident.
If you want to request a correction to personal data held on your account, or ask how a specific data point is used, contact our support team by email with your account reference number. We will respond through the same channel with the steps that apply to your request.
These questions come up most often when accounts are reviewed or when a payment query is raised. If yours is not listed here, the live chat and email routes in the support section above will get you a direct answer.
Yes. Any deposit or withdrawal processed through DuitNow or Boost is covered by these terms for the cj99 side of the transaction. The payment provider's own terms also apply to their processing leg. Check the confirmation screen before approving any transfer to verify the final amount.
Access depends on local law and is available only where permitted in your region. We do not confirm availability in every location. It is your responsibility to check whether online account services of this type are lawful where you are before registering or depositing.
The version shown on this page is always the current one. If you need a record of the version in effect when you registered, contact our support team with your account registration date and we will check what was in place at that time.
We post the updated version on this page. Continuing to use your account after an update is treated as acceptance of the revised terms. If a change affects your account in a material way, the details will be visible in your account dashboard after you log in.
These terms cover your access and conduct when playing games from studios including JDB, CQ9, Microgaming, PlayStar and Bigtime Gaming. The individual game rules and mechanics shown inside each game launch screen are set by the studio and form part of the game experience, not part of this policy.
Open the wallet section in your account, locate the transaction using the reference number, then contact support via live chat or email within the review window shown on your account statement. Providing the reference number at the start of your message helps us pull the record faster.